WiseGroup Companies

Privacy of Data Policy (PoD)


This privacy policy establishes the terms in which WisePlant Group LLC and/or WisePlant SA used and protect the information that is provided by our subscribers at any of our Websites or tools which are available online either Internet or Intranet. This company is committed to the security of the data of its users. When you request something or complete fields of a form providing us with personal information with which you can be identified, we do this by assuring that it will only be used in accordance with the terms of this document. However, this privacy policy may change over time or could be updated for what we recommend and emphasize you to review frequently this page to make sure you agree with those changes.

Our Websites uses and captures some information to provide the best possible service, particularly to maintain user records, or purchase orders when applicable and improve our deliveries.  We may send emails periodically through our information services with special offers, new products and other advertising information that we consider relevant to you or that may provide you with any benefits, these emails will be sent to the address you provide and may be canceled at any time.

Because of our adherence and compliance to industrial cybersecurity standards, laws and regulations, for the nature of our services and critical category of systems we supply we have requirements to restrict access to information that may be used for social engineering purposes or access confidential documents that are provided through our customer sites, strategic partners, integrators or suppliers as result of a commercial, contractual or service activity.

WisePlant Group LLC and/or WisePlant SA are strongly compromised with the commitment to maintain the information secure. We use the most advanced systems and update them constantly to make sure that there is no unauthorized access.

You need to also review our Information Security Policy as these two are often found intimately related.

Which are our Website?

Our websites and domains that are reached by our privacy and information security policies are as follows:

Similarly, we have identified and listed all subsystems, resources, e-mail servers and vendors with whom we exchange information that could involve information from our users, subscribers, customers and/or critical system vendors. We oversee and monitor these processes to ensure that the data is treated in the same way and in a whole in accordance with our corporate policies.

Which data is collected?

Personal Data

Our Websites can collect personal information, for example, full name, contact information as your email address and demographic information. If necessary, specific information may be required to process an order or make a delivery or billing.

Company Data

Our Websites can collect information of the company for the example company name, contact information as your address, Zipcode, legal address, administrative information, tax ID, bank details, commercial references, and other commercial documents. If necessary, specific information may be required to process an order, require a payment or make a delivery or billing. See our Information Security Policy (CIA).

Your comments on our Websites

When visitors leave comments on the web, we collect the data displayed in the comment form, as well as the visitor's IP address and the browser's user-agent chain, to help detect spam.

An anonymous string created from your email address (also called hash) can be provided to the Gravatar service to see if you are using it. The Gravatar Service Privacy policy is available at https://automattic.com/privacy/. After the approval of your comment, the image of your profile will be visible to the public in the context of your comment.

Multimedia Content

If you upload or share images to the web avoid uploading images with location data (EXIF GPS) included. Web visitors can download and extract any location data from the images on the web. Some of our forms need to attach other documents as blueprints. For example, a form to receive and quote you are required to provide more specific technical information.


A cookie refers to a file that is sent to request permission to be stored on your computer, accepting the file is created and the cookie then serves to have information regarding web traffic and also facilitates future visits to our Web in a recurrent manner. Another function that has cookies is to recognize you individually and therefore provide the best-personalized service.

Our Websites uses cookies to be able to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently eliminated. You can delete cookies at any time from your computer. However, cookies help to provide a better service of the websites, you are not giving access to information from your computer or from you, unless you want it and provide it directly, during a visit to one of our pages. You can accept or deny the use of cookies; however, most browsers accept cookies automatically as it serves to have a better web service. You can also change the settings of your computer to decline cookies. If they are declined, you may not be able to use some of our services.

If you left a comment on our site, you can choose to save your name, email address and web site in cookies. These are for your convenience, so you don't have to re-enter the data when you post another comment. These cookies will last typically for a period of up to one year.

If you use an account and starts a session at our Websites, we will set up a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close the browser.

When you start a session with your user and password, we will also set up several cookies to save your login information and your on-screen display options. Login cookies last two days and screen-option cookies last one year. If you select "Remember Me," Your Logon will be maintained during some weeks. If you close the session, the login cookies will be deleted.

If you edit or publishes an item, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the publication ID of the article to edit and expires after 1 day.

Embedded content from other Websites

The articles in Our websites can include embedded content (e.g., videos, images, articles, etc.). The embedded content of other Web sites behaves in the same way as if the visitor had visited the other website. By corporate policy, we do not embed videos from YouTube, Vimeo or free other free services. All embedded multimedia content is hosted on our own services or on cloud servers, private, exclusive, developed, maintained and managed by WisePlant Group LLC or WisePlant SA.

These websites can collect data on you., use cookies, embed a third-party tracking system, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are connected to that Website.

Telephone conversations

For quality control, the telephone communications that are developed through the corporate communications lines can be recorded.

Web sessions

Online sessions of the virtual type can also be recorded. In case of being recorded, we will notify you as well as you should notify us in advance in case you have any mechanism of recording or capturing images or pictures.


Webinars are events that are made through WEB services open to the public and in general for a very diverse audience under subscription. There are several ways to do webinars. Usually, our webinars are recorded until the speaker's session ends. Once the question and answer exchange begins, the recording usually stops. Attendees are free to ask live or through chat.


We use tools with Google analytics technology for statistical purposes in addition to our own tools every time you log on to one of our WEB systems, complete an action or send us a form.

Links to Third Parties

The websites of WisePlant Group LLC and/or WisePlant SA could contain links to other sites that might be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which it is redirected and therefore we are not responsible for the terms or privacy or the protection of its data on those other third sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with these.

We review that links to third-party sites to make sure we refer on secure sites with encrypted links and security keys. (SSL certificates, HTTPS, ...)

Social Networks

Our content does not come from social networks or host linked or embedded content obtained from social networks (Facebook, Twitter, Instagram, LinkedIn, …). In general, the contents of our Web sites can and are usually published or referred to in social networks, but not the other way around.

With whom we share data?

Your data are not published, disseminated, marketed or ceded to any organization except as required by some of the companies that are part of WiseGroup companies. These associated companies are XN Company (Argentina and Brazil), H&S Group (Chile) and Urigo SAS (Colombia).

How long we keep your data?

If you left a comment, the commentary and its metadata are retained indefinitely. This is so that we can recognize and approve any tracking comment automatically instead of keeping them in a moderation queue.

For users who register on our website (if applicable), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their user name). Web site administrators can also view and edit that information.

What is your right over your data?

If you have an account in any of our Websites or left comments, you can request a file exported with the personal data that we have, including the data you have provided us. You can also request that we delete any personal data that we have. This does not include data that we are obliged to maintain for administrative, legal or security purposes.

Where do we send your data?

Visitors ' comments can be verified through an automatic spam-detection service. The data that are captured for commercial, contractual or transactional purposes are used by our administrative, logistical and operative departments to execute, develop, or perform the service subject to the relationship. Your data is not sent to third parties except our suppliers. Example: Issuance of a software license acquired in your name, transfer of guarantee to your name by an acquired products or service, escalation of technical support cases, or others and any subject of the binding relationship.

Government organizations such as customs, tax collection agencies, if the laws of each country required so. Service providers necessary for the performance of their functions, such as, accounting auditors, or other necessary organizations resulting from the best practices.

Your contact information

We only collect contact or personal information for purposes of trade, service, customer relationship supplier for marketing purposes of our products or services. The only websites where you can log in with your personal account is on our news and Blog site and at WiseCourses Academy where we accept access from public, social or personal accounts.

Additional Information

All information that is exchanged with a customer or supplier because of the execution or completion of a service or contract will be treated in accordance with our information security policy for which the customer shall give consent of all the specific processes that will be used. WisePlant Group LLC and/or WisePlant SA commits to faithfully of our obligations as a provider and compliance with the law, legislation, standards, regulations, and global best practices.

How do we protect your data?

We use various tools for the protection of our systems in conjunction with clearly identified and defined procedures for the processing of information. We have created and maintain a policy for information security.

From whom we receive data?

Due to the nature of official representations of some manufacturers and/or non-profit organizations, for the quality of our representing official and/or exclusive distributor relationships with these companies, they usually send us contact information to process specific or request, or to follow up to a lead, order, business opportunity, price order, technical support or similar order.

We never receive or buy data that could be supplied by third parties or those who claim to have exclusive contact databases. Non-commercialized personal data and company data by third parties except for the cases mentioned here.

Document Classification

All documents that are processed by WisePlant group LLC and WisePlant SA and its associated companies XN Company, H&S Group and Urigo SAS as results of the operations resulting from the business activities of WisePlant, WiseSecurity, WiseCourses or WiseCities are subject to classification procedures, as described in our information security policy.

Many times, the documents are made by our professionals based on the information provided by customers, whether through our websites, emails and/or meetings in person. These resulting documents also belong partial or totally to our clients and will be treated securely, privately and confidentially in accordance with the nature of their content and definitions assumed at the beginning of the project.

For the purposes of the classification, we have adopted the following criterion according to the following degrees of sensitivity of the information: (See our Information Security Policy).

  • C4 - Critical (Top Secret or Ultra Secret): It is the highest level of classified information. Such material would cause "Extreme damage” to National security if it is made available to the public.
  • C3 - Strictly confidential (secret): Material that would cause "serious harm" to national security or Private holder if publicly available.
  • C2 - Confidential (confidential): Material that may cause "damage or harm" to safety and/or security.
  • C1 - Private (Restricted, broadcast Imitated or only for official use): Material that would cause "undesirable effects" in case of disclosure.
  • C0 - Public (of free access): Although technically it is not a classification level, it is a common feature in the classification schemes, for documents that do not deserve a classification or that have been declassified.

Each time you wish to access, consult or download a document from some of our websites or receive a document you will surely observe its classification, or it shall be informed by one of our officials. Each time you send us a document this will be classified for proper processing and treatment.

If you consider that the information you are required to provide us is confidential, strictly confidential or critical, you must notify us before providing such information. We have mechanisms with the necessary level of security to protect this type of information.

Intellectual Property

All the foregoing does not alter or modify the rights that exist on intellectual property, trademarks, copyrights, designs, source code and patents belonging to its original authors or proprietors.

Leave this empty:

Signature arrow

Signed by Secure Documents
Signed On: July 13, 2019

WiseGroup Companies https://wisegroup.info
Signature Certificate
Document name: Privacy of Data Policy (PoD)
lock iconUnique Document ID: f06e99ec303a111def5b5fbc587e637d00f57243
Timestamp Audit
June 30, 2019 1:55 pm EDTPrivacy of Data Policy (PoD) Uploaded by Secure Documents - Secure.Cloud@wiseplant.com IP